Gaya APA
Tjiptono, F., Diana, A.
(2015).
TOTAL QUALITY MANAGEMENT
(
Kesatu)
.
YOGYAKARTA:
CV. Andi Offset.
Gaya MLA
Tjiptono, Fandy., Diana, Anastasia.
"TOTAL QUALITY MANAGEMENT".
Kesatu
YOGYAKARTA:
CV. Andi Offset,
2015.
Text.